Meridian Service Metropolitan District has initiated a program to replace residential water meters that are approaching the end of their useful life. The new meters are upgraded, easy to use, and come with enhanced features—such as leak detection and improved water usage tracking—to help you monitor your consumption more effectively.  Meter replacement is provided at no cost for residents!

Frequently Asked Questions (FAQs)

When will my neighborhood be scheduled for installation?

We’re currently completing approximately 300 – 400 meter installations each month. Once your neighborhood is selected, we’ll begin the scheduling process and notify you with the next steps.

How will I be notified when it’s time to schedule?

You’ll receive a hand-delivered notice (a door hanger placed on or near your front door) with instructions on how to schedule your appointment, along with information about the EyeOnWater (EOW) system. You’ll also receive a mailed notice with details on what to expect.

What is EOW (Eye on Water)?

BEACON® EyeOnWater is a tool that gives you real-time access to your water usage. It features easy-to-read consumption graphs and customizable leak alerts, helping you monitor and manage your water use more effectively—anytime, from anywhere.

Will I receive additional reminders?

Yes. If you haven’t scheduled your appointment by the date provided in your initial notice, we’ll hand-deliver a one-time courtesy reminder. This reminder will outline the scheduling deadline and explain the next steps if you do not schedule by that time.

How long will the installation take?

We’re proud to offer a streamlined installation experience. You’ll schedule a specific appointment time — no long waiting windows. Each installation takes only about 15 minutes, and our technician will arrive promptly at your scheduled time, not within a vague 2 – 3 hour window like many other companies.

How do I schedule an appointment once I’ve received my notice that my neighborhood is selected for the meter upgrade?

The notice will contain a QR code.  You will scan the QR code, which will take you directly to the scheduling website.   This is where you will choose a day and time available for your meter upgrade appointment.

What If I am having trouble using the QR code?

No problem. Just send an email to info@meridianservice.org requesting a scheduling link. Be sure to include your name and address so we can assist you promptly.

Will I receive a reminder of my scheduled appointment?

Yes! You’ll receive both a text and an email reminder—24 hours and again 2 hours before your scheduled appointment.

Does someone need to be home during the installation?

Yes. An individual 18 years or older must be present at the time of installation.

Where is the meter located?

The water meter is typically located in the basement, near the furnace and water heater. Please ensure the area is clear and easily accessible for our technicians prior to your appointment.

Will there be cameras used during the installation?

Yes. For safety, documentation, and quality control, our technicians wear body cameras during installations. This helps ensure transparency and accountability throughout the process.

What does the District do with the camera footage and who has access to it?

The camera footage is transferred daily from the devices to a secure hard drive. Only a small number of District managers have access to this footage. It is retained for at least two years before being securely destroyed.

What happens if I don’t schedule after receiving the notices?

If you do not schedule your appointment after the second notice, a $250 fee will be assessed.
Good news: 50% of this fee will be refunded after you schedule and complete a successful meter installation.

How can I get in touch or ask questions?

Feel free to reach out via email at info@meridianservice.org.

Can I leave feedback after the installation?

Absolutely! We would love to hear from you. You will receive a text message requesting your feedback. You can also leave a review at https://g.page/r/CXDDKnJbRHucEBM/review.

Why are we excited about this meter upgrade?

This upgrade brings modern technology to your home that will give you real time usage patterns and the ability to set water leak alerts.

What is your goal with this project?

Our goal is to make this process as simple, easy, and seamless as possible for every resident.

 How do I set  up my Eye On Water acount? 

For instructions click on the Eye on Water tab above or click this link for a video explanation of EyeOnWater:   https://youtu.be/RSW5FcB1nM0

How do I set up alerts?

For instructions click on the Eye on Water tab above or click this link for a video explanation of EyeOnWater:   https://youtu.be/RSW5FcB1nM0